1. Agreement to Subscribe

1.1 Acceptance

By purchasing a subscription to LocalBeat's services, you enter into this Subscriber Agreement in addition to our Terms of Service. This agreement governs the subscription relationship between you ("Subscriber") and LocalBeat.

1.2 Eligibility

To subscribe, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Provide accurate billing and contact information
• Have a valid payment method
• Comply with our Terms of Service and Acceptable Use Policy

1.3 Business Subscribers

If you are subscribing on behalf of an organization, you represent that you have the authority to bind that organization to this agreement and that the organization agrees to be responsible for all obligations.

2. Subscription Plans

2.1 Available Plans

LocalBeat offers the following subscription tiers:

Starter Plan - $99/month

• 1 microsite with custom subdomain
• 5 administrator/editor users
• Unlimited posts and pages
• Media library with 10GB storage
• Basic analytics and reporting
• Email campaigns (up to 5,000 subscribers)
• Standard support (48-hour response)

Professional Plan - $199/month

• 3 microsites with custom subdomains
• 15 administrator/editor users
• Unlimited posts and pages
• Media library with 50GB storage
• Advanced analytics with custom reports
• Email campaigns (up to 25,000 subscribers)
• AI Generation Studio access (credits purchased separately)
• Automated Content System (network category subscriptions sold separately)
• RCP integration for WordPress import
• Priority support (24-hour response)

Enterprise Plan - $299/month

• Unlimited microsites with custom subdomains
• Unlimited administrator/editor users
• Unlimited posts and pages
• Media library with 200GB storage
• Enterprise analytics with API access
• Email campaigns (unlimited subscribers)
• AI Generation Studio with volume discounts
• Automated Content System with all network categories
• RCP integration with priority processing
• White-label options and custom branding
• Dedicated support (12-hour response)
• Service Level Agreement (SLA)

2.2 Plan Features

Detailed feature comparisons are available on our pricing page at mylocalbeat.com/pricing. Features are subject to change with advance notice.

2.3 Add-Ons and Credits

Certain features require additional purchases:

• AI Generation Credits: $10-$500 packs for AI-powered content generation
• Network Categories: $15-$20/month per category for Automated Content System
• Additional Storage: Pricing available upon request for storage above plan limits
• Custom Development: Contact sales for custom features or integrations

3. Billing and Payment Terms

3.1 Billing Cycle

Subscriptions are billed monthly in advance on a recurring basis. Your billing cycle begins on the date you first subscribe and renews on the same day each month (or the last day of shorter months).

3.2 Payment Method

You must provide a valid payment method (credit card, debit card, or other approved method) via Stripe, our payment processor. You authorize us to charge your payment method automatically each billing cycle.

3.3 Payment Authorization

By providing payment information, you:

• Authorize recurring charges for your subscription
• Represent that you are authorized to use the payment method
• Agree to pay all fees when due
• Accept responsibility for any fees charged by your financial institution

3.4 Price and Taxes

All prices are in U.S. Dollars (USD) and exclude applicable taxes. You are responsible for all sales, use, value-added, and other taxes. We will add applicable taxes to your invoice as required by law.

3.5 Payment Updates

You must keep your payment information current and accurate. You can update payment methods through your dashboard at any time. Failure to maintain valid payment information may result in service interruption.

3.6 Failed Payments

If a payment fails, we will:

1. Send email notification to your registered address
2. Retry payment within 3 days
3. Provide a 7-day grace period to update payment information
4. Suspend or downgrade your account if payment remains unresolved

During the grace period, you retain access to your account but may not be able to publish new content or send email campaigns.

3.7 Chargebacks

If you initiate a chargeback or payment dispute, we reserve the right to immediately suspend your account and terminate your subscription. Chargebacks may result in a $25 administrative fee.

3.8 Billing Inquiries

For billing questions or disputes, contact billing@mylocalbeat.com within 30 days of the charge. We will investigate and respond promptly.

4. Plan Changes and Modifications

4.1 Upgrades

You may upgrade to a higher-tier plan at any time. When you upgrade:

• New features are available immediately
• You are charged a prorated amount for the remainder of your billing cycle
• Future charges reflect the new plan price
• Your billing date remains the same

4.2 Downgrades

You may downgrade to a lower-tier plan at any time. When you downgrade:

• Changes take effect at the end of your current billing cycle
• You retain current plan features until downgrade takes effect
• Future charges reflect the new plan price
• You must ensure usage complies with new plan limits before downgrade

4.3 Usage Compliance

Before downgrading, you must reduce usage to comply with the new plan's limits:

• Delete excess microsites if exceeding site limit
• Remove excess users if exceeding user limit
• Delete media files if exceeding storage limit
• Reduce email subscriber count if exceeding email limit

If you exceed new plan limits, we may prevent the downgrade until you comply or automatically downgrade with feature restrictions.

4.4 Plan Change Process

To change plans:

1. Navigate to Billing Settings in your dashboard
2. Select new plan and confirm change
3. For upgrades, authorize prorated charge
4. For downgrades, confirm understanding of effective date
5. Receive confirmation email with change details

5. Cancellation and Termination

5.1 Cancellation by Subscriber

You may cancel your subscription at any time through your dashboard or by contacting support@mylocalbeat.com. No reason is required for cancellation.

5.2 Effective Date

Cancellations are effective at the end of your current billing period. You will not be charged for subsequent months, but you will not receive a refund for the current month (see Section 6 for refund policy).

5.3 Access After Cancellation

After cancellation:

• You retain access until the end of your paid period
• Your Sites remain online until your subscription expires
• You can export data during this time
• You will not be billed for future periods

5.4 Account Deletion

When your subscription expires after cancellation:

• Your Sites are taken offline within 24 hours
• Your account is converted to a free/inactive state
• Your data is deleted within 30 days unless you reactivate
• You receive email notification before deletion

5.5 Reactivation

You may reactivate a canceled subscription within 30 days of expiration without data loss. After 30 days, reactivation creates a new, empty account.

5.6 Termination by LocalBeat

We may terminate your subscription if you:

• Violate our Terms of Service or Acceptable Use Policy
• Fail to pay fees after the grace period
• Engage in fraudulent or illegal activities
• Pose a security risk to our platform or other users

We will provide notice when possible, but may terminate immediately for serious violations. Termination for cause does not entitle you to refunds.

6. Refunds and Credits

6.1 Monthly Subscription Refunds

Monthly subscriptions are generally non-refundable. However, we may provide refunds at our discretion in cases of:

• Service outages or failures preventing reasonable use
• Billing errors or duplicate charges
• Cancellation within 7 days of initial signup (one-time courtesy)
• Other circumstances warranting refund consideration

6.2 Credit Pack Refunds

AI Generation Credits are non-refundable after purchase except:

• Unused credits upon account termination by LocalBeat for non-violation reasons
• Technical issues preventing credit usage (prorated refund)
• Billing errors or unauthorized charges

6.3 Network Category Subscriptions

Automated Content System network category subscriptions are billed monthly and follow the same refund policy as main subscriptions.

6.4 Refund Process

To request a refund:

1. Contact billing@mylocalbeat.com within 30 days of charge
2. Provide transaction details and reason for request
3. We will review and respond within 5 business days
4. Approved refunds are processed within 10 business days
5. Refunds are issued to the original payment method

6.5 Account Credits

In some cases, we may issue account credits instead of refunds. Credits can be applied to future subscription charges and expire 12 months from issuance.

6.6 Promotional Offers

Promotional discounts and free trials are subject to specific terms provided at the time of offer. Standard refund policies may not apply to promotional subscriptions.

7. Usage Limits and Restrictions

7.1 Plan-Specific Limits

Each plan includes specific usage limits for:

• Number of microsites
• Number of users (administrators and editors)
• Media storage capacity
• Email subscriber count
• Monthly email sends

You agree to comply with the limits of your subscribed plan.

7.2 Overage Handling

If you exceed plan limits, we may:

• Notify you via email with a grace period to comply
• Suggest an appropriate plan upgrade
• Temporarily restrict features until you comply or upgrade
• Charge overage fees if applicable and disclosed

7.3 Fair Use Policy

"Unlimited" features are subject to fair use policies. You may not:

• Abuse resources in ways that degrade service for others
• Use automation to generate excessive resource consumption
• Resell or redistribute service capacity
• Use the service for purposes other than content management

7.4 Storage Management

You are responsible for managing your storage usage. We may restrict uploads if you exceed your plan's storage limit. Delete unused media files to free up space or upgrade to a higher-tier plan.

7.5 Bandwidth and Traffic

Plans include reasonable bandwidth for typical content websites. Excessive traffic or bandwidth usage may require plan upgrade or result in additional charges.

8. Feature Availability

8.1 Plan-Based Features

Feature availability depends on your subscription tier:

• All Plans: Content management, media library, basic analytics, email campaigns
• Professional & Enterprise: AI Generation Studio, Automated Content System, RCP integration, advanced analytics
• Enterprise Only: White-label options, custom branding, API access, SLA

8.2 Beta Features

We may offer beta or experimental features to subscribers. Beta features are provided "as-is" without guarantees of continued availability and may have limited support.

8.3 Feature Changes

We may add, modify, or remove features with advance notice. Material feature removals affecting core functionality will be communicated at least 30 days in advance.

8.4 Third-Party Integrations

Some features depend on third-party services (OpenAI, NewsData.io, etc.). We are not responsible for third- party service availability, performance, or changes to their APIs.

9. Support and Service Level

9.1 Support Channels

All subscribers receive support via:

• Email support at support@mylocalbeat.com
• In-dashboard documentation and help articles
• Community forums (planned)

9.2 Response Times

Target support response times by plan (business days):

• Starter: 48 hours
• Professional: 24 hours
• Enterprise: 12 hours

Response times are targets, not guarantees. Actual response times may vary based on request complexity and volume.

9.3 Support Scope

Support includes:

• Platform functionality and feature usage questions
• Account and billing assistance
• Troubleshooting technical issues
• Guidance on best practices

Support does not include:

• Custom development or coding assistance
• Content creation or management services
• Training or consulting (available separately)
• Third-party service support

9.4 Enterprise Support

Enterprise subscribers receive:

• Priority ticket handling
• Dedicated support representative (upon request)
• Quarterly check-in calls
• Service Level Agreement (SLA) for uptime

10. Automatic Renewal

10.1 Auto-Renewal Terms

Your subscription automatically renews each month on your billing date unless you cancel. By subscribing, you authorize automatic renewal and recurring charges.

10.2 Renewal Notifications

We will send renewal reminders via email:

• 7 days before renewal
• 24 hours before renewal (if payment method needs updating)
• Confirmation after successful renewal

10.3 Price Changes

If we increase subscription prices, we will:

• Notify you at least 30 days in advance
• Apply new pricing on your next renewal date
• Allow you to cancel before the increase takes effect

Continued subscription after price increase notification constitutes acceptance of new pricing.

10.4 Disabling Auto-Renewal

You may disable auto-renewal at any time through your dashboard. Disabling auto-renewal is equivalent to canceling your subscription effective at the end of the current billing period.

11. Suspension and Downgrade

11.1 Payment Failure Suspension

If payment fails and is not resolved during the grace period, we will:

1. Suspend publishing capabilities (Sites remain viewable)
2. Disable email campaigns and AI generation
3. Restrict access to dashboard editing features
4. Provide read-only access for data export

11.2 Suspension Duration

Suspended accounts remain in suspended state for 30 days. During this time, you may:

• Update payment information to restore service
• Export your data
• Contact support for assistance

After 30 days of suspension, accounts are downgraded to inactive status with data deletion scheduled.

11.3 Violation Suspension

We may immediately suspend accounts for Terms of Service or Acceptable Use Policy violations. Violation suspensions may be permanent depending on severity.

11.4 Restoration

To restore a suspended account:

1. Resolve the suspension cause (payment, violation, etc.)
2. Contact support@mylocalbeat.com
3. Pay any outstanding fees if applicable
4. Agree to compliance with our policies

Restoration typically occurs within 24 hours of resolution.

12. Subscriber Responsibilities

12.1 Account Management

As a subscriber, you are responsible for:

• Maintaining accurate account and billing information
• Keeping payment methods current and valid
• Monitoring usage to stay within plan limits
• Managing user access and permissions
• Securing account credentials

12.2 Content and Compliance

You are responsible for:

• All content published on your Sites
• Ensuring content complies with applicable laws
• Respecting intellectual property rights
• Maintaining appropriate content backups
• Reviewing AI-generated content before publishing

12.3 Security

You agree to:

• Use strong, unique passwords
• Enable two-factor authentication when available
• Not share account credentials
• Report security incidents promptly
• Comply with security best practices

12.4 Email Marketing Compliance

If using email campaigns, you must:

• Comply with CAN-SPAM, CASL, and other email marketing laws
• Obtain proper consent before sending emails
• Include unsubscribe options in all marketing emails
• Honor unsubscribe requests promptly
• Not send spam or unsolicited bulk email

13. Modifications to Plans

13.1 Right to Modify

We reserve the right to modify subscription plans, including features, pricing, and limitations. We will provide advance notice of material changes.

13.2 Grandfathering

In some cases, we may grandfather existing subscribers on legacy plans. However, we are not obligated to maintain discontinued plans indefinitely and may require migration with reasonable notice.

13.3 Feature Additions

We may add features to existing plans without notice. New features may be included in your current plan or may require an upgrade.

13.4 Plan Discontinuation

If we discontinue a plan, we will:

• Provide at least 90 days notice
• Offer migration to a comparable plan
• Honor legacy pricing for a transition period if possible
• Work with affected subscribers to minimize disruption

14. Contact Information

For questions about this Subscriber Agreement or your subscription, please contact:

Last Updated: November 20, 2025
Version: 1.0
This Subscriber Agreement is incorporated into and supplements our Terms of Service. In case of conflict, subscription-specific terms in this document take precedence for subscriber-related matters.