1. All Sales Final Policy

1.1 No Refunds

ALL PURCHASES ON LOCALBEAT ARE FINAL AND NON-REFUNDABLE. This includes, without limitation:

• Monthly subscription fees
• Annual subscription fees
• Credit pack purchases
• Network category subscriptions
• Any add-on features or services

By completing a purchase on LocalBeat, you acknowledge and agree that you are not entitled to a refund for any reason except as explicitly stated in Section 4 (Billing Error Corrections) of this Policy.

1.2 No Money-Back Guarantee

LocalBeat does NOT offer a money-back guarantee, trial period, or satisfaction guarantee of any kind. You are encouraged to review our features, documentation, and terms thoroughly before subscribing.

1.3 No Pro-Rated Refunds

If you cancel your subscription, downgrade your plan, or terminate your account:

• You will NOT receive a pro-rated refund for unused time
• You will NOT receive credit for unused subscription days
• You will NOT receive refunds for unused AI credits
• Any remaining value in your account is forfeited

1.4 Acknowledgment

By subscribing to LocalBeat, you expressly acknowledge that:

• You have read and understood this no-refund policy
• You are waiving any right to request a refund
• You understand this policy is a material term of our agreement
• LocalBeat's pricing reflects this final-sale policy

2. Subscription Cancellation

2.1 How to Cancel

You may cancel your LocalBeat subscription at any time through:

• Dashboard: Settings → Billing → Cancel Subscription
• Stripe Portal: Via the "Manage Billing" link in your dashboard
• Email: Contact support@mylocalbeat.com

No advance notice is required. You can cancel at any time during your subscription period.

2.2 Effect of Cancellation

When you cancel your subscription:

• Access Continues: You retain full access to all subscription features until the end of your current paid billing period
• No Refund: You will NOT receive any refund for the current billing period, regardless of when you cancel
• No Pro-Ration: If you cancel on day 1 or day 30 of a monthly subscription, the result is the same - no refund
• Billing Stops: No future charges will be made after your current period ends

2.3 Monthly vs. Annual Subscriptions

Monthly Subscriptions:

• Cancellation takes effect at the end of your current monthly billing cycle
• No refunds for unused days within the month

Annual Subscriptions:

• Cancellation takes effect at the end of your annual subscription period
• No refunds for unused months within your annual commitment
• If you paid for 12 months and cancel after month 3, you retain access through month 12 but receive NO refund for months 4-12

2.4 Reactivation

You may reactivate a canceled subscription at any time:

• Before Period Ends: Resume subscription with no interruption
• After Period Ends: Create new subscription at current pricing

Previous promotional pricing, discounts, or grandfathered rates are not guaranteed for reactivations.

3. Credit Pack Purchases

3.1 Credits Are Non-Refundable

All credit pack purchases are final and non-refundable. This applies to:

• Manual credit pack purchases
• Auto-refill credit purchases
• Credits purchased at any price point

By purchasing credits, you acknowledge that credits are a digital product with immediate value and no refund rights apply.

3.2 No Refunds for Unused Credits

Unused credits are not refundable under any circumstances, including:

• You have unused credits when you cancel your subscription
• You purchased more credits than you needed
• You changed your mind about using AI features
• Your account is terminated for any reason

3.3 Credits Do Not Expire (While Active)

Credits do not expire as long as your account remains active and in good standing. However:

• Upon account cancellation or termination, all unused credits are forfeited
• Credits cannot be transferred to another account
• Credits cannot be converted to cash or subscription credit

3.4 AI Generation Failures

If an AI generation fails due to a LocalBeat technical error:

• Credits consumed by failed generations may be restored at LocalBeat's discretion
• You must report failures within 7 days via support@mylocalbeat.com
• Credit restoration is not a refund - it restores credits to your account for future use

Failures due to user error, content policy violations, or third-party service issues (OpenAI) are not eligible for credit restoration.

4. Billing Error Corrections

4.1 What Qualifies as a Billing Error

The ONLY exception to our no-refund policy is for verified billing errors, which include:

• Duplicate Charges: You were charged twice for the same billing period
• Incorrect Amount: You were charged an amount different from the listed price
• Post-Cancellation Charges: You were charged after your cancellation effective date
• Unauthorized Charges: Charges made without your authorization (fraud)

4.2 What Does NOT Qualify

The following are NOT billing errors and do not qualify for correction:

• Buyer's remorse or change of mind
• Dissatisfaction with the service
• Inability to use features or credits
• Forgetting to cancel before renewal
• Misunderstanding pricing or features
• Business closure or change in circumstances

4.3 How to Report a Billing Error

To report a billing error:

1. Email support@mylocalbeat.com within 30 days of the charge
2. Include: account email, transaction date, amount charged, description of the error
3. Provide any supporting documentation (bank statements, etc.)

4.4 Investigation & Resolution

Upon receiving a billing error report:

• We will investigate within 10 business days
• If a billing error is verified, we will correct the charge
• Corrections may be issued as a refund to original payment method or account credit
• Our determination of whether a billing error occurred is final

4.5 Billing Error Corrections Are Not "Refunds"

For clarity: correcting a billing error is not a refund - it is a correction of an erroneous charge that should not have occurred. The no-refund policy remains in full effect for all legitimate charges.

5. Account Termination

5.1 Termination for Cause (By LocalBeat)

If LocalBeat terminates your account for violation of our Terms of Service, Acceptable Use Policy, or other misconduct:

• No refund for the current billing period
• No refund for unused credits
• Immediate loss of access to all features and data
• Forfeiture of all remaining account value

Violations resulting in termination include but are not limited to: illegal content, copyright infringement, payment fraud, system abuse, and harassment.

5.2 Termination Without Cause (By LocalBeat)

If LocalBeat terminates your account without cause, or if LocalBeat discontinues the service entirely:

• Pro-rated refund for unused subscription time (calculated by full months remaining)
• Credit refund for unused credits (at purchase price) at LocalBeat's discretion
• 30 days advance notice when reasonably possible
• Data export assistance will be provided

This exception applies ONLY when LocalBeat initiates termination without cause. It does not apply to voluntary cancellation by you.

5.3 Voluntary Account Deletion

If you voluntarily delete your account:

• No refund for unused subscription time
• No refund for unused credits
• All data will be deleted per our data retention policy

6. Payment Failures & Grace Periods

6.1 Automatic Retry

If your subscription payment fails:

• We will automatically retry the payment up to 3 times over 10 days
• You will receive email notifications before each retry
• You can update your payment method at any time to resolve the issue

6.2 Grace Period

After failed payment retries:

• 14-day grace period begins
• Full access continues during the grace period
• Email reminders sent at day 7, day 3, and day 1
• Update payment method at any time to resume subscription

6.3 Account Lock

If payment is not received by the end of the grace period:

• Account is locked (read-only access)
• Public sites may display "subscription expired" notice
• Data retained for 60 days (see Section 8)
• Reactivation available by updating payment method

No refunds are provided for grace periods. The grace period is provided as a courtesy.

7. Chargebacks

7.1 Contact Us First

IMPORTANT: Please contact us before initiating a chargeback. We are committed to resolving billing issues fairly and quickly. Email support@mylocalbeat.com with any billing concerns.

7.2 Consequences of Chargebacks

If you initiate a chargeback without first contacting LocalBeat:

• Your account will be immediately suspended pending investigation
• You will lose access to all sites and data
• A $25 administrative fee will be applied for processing invalid chargebacks
• If the chargeback is found to be invalid, your account may be permanently terminated

7.3 Fraudulent Chargebacks

Initiating a chargeback for legitimate charges (buyer's remorse, dissatisfaction, etc.) may constitute fraud. LocalBeat reserves the right to:

• Dispute fraudulent chargebacks with your payment provider
• Provide transaction documentation proving service delivery
• Report fraudulent activity to appropriate authorities
• Pursue legal remedies for fraudulent chargebacks

7.4 Valid Chargebacks

If you have a valid billing dispute (duplicate charge, unauthorized transaction):

• Contact us first at support@mylocalbeat.com
• We will investigate and resolve valid billing errors
• If our resolution is unsatisfactory, you may proceed with your payment provider
• No penalties will apply for valid chargebacks where we failed to resolve a legitimate issue

8. Data Retention After Cancellation

8.1 Voluntary Cancellation

When you cancel your subscription:

• During Paid Period: Full access to all features and data
• Days 1-30 After Expiration: Data preserved in read-only mode. You can reactivate or export your data.
• Days 31-60: Data archived. Reactivation requires contacting support. Export still available.
• After Day 60: All data permanently deleted and cannot be recovered.

8.2 Data Export

You may export your data at any time before permanent deletion:

• Dashboard → Settings → Export Data
• Full export includes: posts, pages, media URLs, subscribers
• Standard formats (JSON, CSV)
• No charge for data export

Recommendation: Export your data before canceling to ensure you have a backup.

9. Jurisdiction & Consumer Protection

9.1 Governing Law

This Policy and any disputes arising from it shall be governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

9.2 Consumer Protection Laws

This Policy applies to the maximum extent permitted by applicable law in your jurisdiction. Some jurisdictions have consumer protection laws that may grant you additional rights or limit certain provisions of this Policy.

Where any provision of this Policy conflicts with mandatory consumer protection laws in your jurisdiction, the mandatory law shall prevail, but only to the extent required by that law.

9.3 European Union Residents

If you are a resident of the European Union, you may have additional rights under EU consumer protection law. However, please note:

• By accepting this Policy, you acknowledge that LocalBeat services are digital content delivered online
• You consent to immediate performance of the service upon subscription
• You acknowledge that this consent means you lose any right of withdrawal once the service begins

9.4 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Automatic Renewal Law. To the extent required by California law, we will:

• Provide clear disclosure of automatic renewal terms
• Obtain your affirmative consent before charging for automatic renewals
• Provide simple cancellation mechanisms

9.5 Severability

If any provision of this Policy is found to be unenforceable in your jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, while preserving the intent. All other provisions remain in full force and effect.

10. Contact Information

10.1 Billing Support

For billing questions, error reports, or account issues:

• Email: support@mylocalbeat.com
• Subject Line: Include "Billing" for faster routing
• Response Time: 1-2 business days

10.2 Account Management

Manage your subscription and billing:

• Dashboard: Settings → Billing
• Stripe Portal: Access via "Manage Billing" link

10.3 Disputes

If you disagree with a billing decision:

• Request escalation to Billing Manager via email
• Final determination provided within 5 business days
• Disputes subject to arbitration per Terms of Service